Q1. My fingerprint scanner is slow and often fails to recognize my finger. Will this help?

Yes, this is a very common complaint for the BQ Intense. Flashing the stock ROM can often improve the situation by restoring the original drivers and calibration software for the sensor. After flashing, it is highly recommended to delete your old fingerprints and re-register them for best results.

Q2. The phone gets very hot while charging and seems to charge slowly. What is the problem?

This is a known issue that can be software-related. Reinstalling the firmware resets the power management drivers and can fix bugs that cause overheating and slow charging. If the problem persists, it may be an issue with your charger or the phone's hardware.

Q3. My phone keeps losing its 4G LTE signal and dropping to 3G. Why does this happen?

This is often a modem firmware issue. Flashing the official stock ROM restores the entire radio partition, which includes the baseband drivers responsible for network connectivity. This is a reliable fix for software-based signal dropping problems.

BQ Mobile BQ-5005L Intense Firmware (Stock ROM)

The BQ Mobile BQ-5005L Intense is a mid-range 4G LTE smartphone released in late 2017, featuring a 5-inch HD display, a metal body, and a rear-mounted fingerprint scanner. It runs on Android 7.0 Nougat and is powered by a MediaTek chipset. Over the years, users of this device have reported several specific software-related issues. The most common complaints include an unreliable fingerprint scanner that becomes slow or unresponsive, significant overheating and slow charging, and an unstable 4G network connection. For users experiencing these frustrating bugs or dealing with a bootloop, flashing the official stock firmware is the most reliable way to restore the phone’s software to its original, stable condition.

ℹ️ Important Note:
This phone is powered by a MediaTek chipset and requires the SP Flash Tool to install the firmware. This process will completely erase all your personal data. Ensure you have backed up your important files before you begin.

⚠️ Prerequisites: Before You Begin

Click Here for the Essential Pre-Flashing Checklist

Backup Your Data: All your contacts, photos, and files on the phone’s internal storage will be permanently wiped.
Charge The Battery: To prevent the phone from shutting down during the update, ensure the battery is charged to at least 50%.
Windows PC & USB Cable: You will need a Windows computer and a standard micro USB cable to perform the flash.

📱 Quick Device Specifications

Device: BQ Mobile BQ-5005L Intense
Chipset: MediaTek MT6737M
Display: 5.0″ HD IPS (1280×720)
Operating System: Android 7.0 Nougat
RAM: 2GB
Storage: 16GB
Battery: 3080 mAh

🛠 Required Tools & Downloads

File / Tool	Download Link
SP Flash Tool	Download Tool
MediaTek USB VCOM Drivers	Download Drivers

⬇️ BQ Mobile BQ-5005L Intense Stock ROM / Firmware

Android Version	Build Date	Chipset	Download Link
7.0 Nougat	2017-11-22	MediaTek MT6737M	Download (MediaFire)

Quick Steps to Flash BQ-5005L Intense Firmware

Download and install the MediaTek VCOM drivers. Extract the firmware ZIP file (BQ_5005L_..._171122_7.0.zip) and the SP Flash Tool on your PC.
Launch flash_tool.exe. Click the “Scatter-loading” button and select the MT6737M_Android_scatter.txt file from the extracted firmware folder.
Ensure the flashing mode in the dropdown menu is set to “Download Only.”
Power off your phone completely. Click the green “Download” button in SP Flash Tool, then immediately connect the powered-off phone to your PC via USB cable.
The flash will start automatically. Once you see the green checkmark pop-up, you can disconnect the phone and power it on.

For a more detailed, step-by-step guide on this process, please refer to our main tutorial:
👉 Full Tutorial: How to Flash MediaTek Firmware with SP Flash Tool

❓ Frequently Asked Questions (FAQs)

Q1. My fingerprint scanner is slow and often fails to recognize my finger. Will this help?: Yes, this is a very common complaint for the BQ Intense. Flashing the stock ROM can often improve the situation by restoring the original drivers and calibration software for the sensor. After flashing, it is highly recommended to delete your old fingerprints and re-register them for best results.
Q2. The phone gets very hot while charging and seems to charge slowly. What is the problem?: This is a known issue that can be software-related. Reinstalling the firmware resets the power management drivers and can fix bugs that cause overheating and slow charging. If the problem persists, it may be an issue with your charger or the phone’s hardware.
Q3. My phone keeps losing its 4G LTE signal and dropping to 3G. Why does this happen?: This is often a modem firmware issue. Flashing the official stock ROM restores the entire radio partition, which includes the baseband drivers responsible for network connectivity. This is a reliable fix for software-based signal dropping problems.

🔧 Device Troubleshooting

An official update (OTA) failed and now the phone is stuck in a bootloop: This is a common failure. The only way to recover is to manually flash the full stock firmware using this guide, which will overwrite the corrupted files from the failed update.
I get a “PMT changed for the ROM” error in SP Flash Tool: This error means the partition layout on the phone is different from the one in the firmware file. To fix this, change the flashing mode in SP Flash Tool from “Download Only” to “Firmware Upgrade” and try again.
SP Flash Tool shows a BROM ERROR or the phone is not detected: This is a driver issue. Ensure the MediaTek VCOM drivers are correctly installed (you may need to disable Windows Driver Signature Enforcement). Use a good quality USB cable and a main USB port on your PC. Make sure the phone is completely powered off before connecting it.